🕥 The chatbot is available 24/7 as a knowledge base for self-searching for information and answers to common legal questions about rights, obligations, guarantees for IDPs and the war-affected population.
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The Legal Adviser for IDPs chatbot
Legal Advisor for IDPs is a tool created by Right to Protection. It has been operating since the end of 2019, and has become the first chatbot in Ukraine to provide round-the-clock free and unimpeded access to verified legal information and channels for obtaining free legal aid.
Use the chatbot in the messenger of your choice:
Viber
Telegram
Facebook (Messenger)
⚖️ You can also get a consultation with the lawyer in the chatbot by clicking the Feedback button in the Main Menu, OR the Contact a Lawyer button after completing the search for information.
Working hours: Monday to Friday ⏰ from 8:00 to 21:00
What Questions Does the Chatbot Answer?
Documents
Registration, exchange, and restoration of personal documents; registration of residence, obtaining an IDP certificate, eDocumenty and services.
Payments / Pension
Pension issues, assistance to IDPs, and other types of social support.
Housing / Loans
Compensation for destroyed housing, utility bills, subsidy programmes, benefits, and loans during the war.
Labour Issues
Employment, unemployment benefits, remuneration, leave, and termination of employment.
Family / Education
Family, hereditary, and educational issues.
Assistance to Veterans
Registration of veteran statuses, military pensions, cash payments, medical issues, communal, land, tax, labour and other benefits and guarantees for war veterans.
Travelling Abroad
The procedure for leaving Ukraine, information about checkpoints, and support abroad.
Martial Law
Evacuation, mobilisation, conscription, assistance to the wounded, and reporting of war crimes.