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August 21, 2024
Vulnerable internally displaced persons (displaced within the last six months), as well as those who have returned to Ukraine or to their places of permanent residence after being displaced due to combat operations, are eligible to apply, PROVIDED THEY MEET ALL THE CRITERIA LISTED BELOW.
Right to Protection is the official partner of the agency in collecting data on cash assistance.
Do I Qualify for the Conditions and Criteria of the UNHCR Multipurpose Cash Assistance Programme Self-Assessment Survey
The amount of assistance is based on the amount of the minimum consumer basket, which is UAH 3,600 per person and covers a three-month period. This means that the total amount for each family member is UAH 10,800.
Therefore, you can contact R2P's data collection points if your family
✔️ has an income of less than UAH 5,400 per person and
✔️ belongs to the following categories and has at least one of the vulnerability criteria❗️ (listed below):
Internally displaced persons (those who have moved within Ukraine in the last six months) AND who have not been included in the UNHCR cash assistance programme before, nor have they received cash assistance from other organisations in the previous three months.
People who have returned from abroad to Ukraine after forced displacement due to warfare, starting from 24.02.2022, AND have not received cash assistance from UNHCR before as people who have returned to Ukraine after forced displacement abroad due to warfare or those who have returned to their places of permanent residence after forced displacement within Ukraine due to warfare, AND have not received cash assistance from other organisations in the last three months.
People who have returned to their places of permanent residence within the country after being forcibly displaced due to warfare since 24.02.2022 AND have not received cash assistance from UNHCR before as people who have returned to their places of permanent residence after being forcibly displaced within Ukraine due to warfare or those who have returned to Ukraine after being forcibly displaced abroad due to warfare AND have not received cash assistance from other organisations in the last three months.
and meet one of the vulnerability criteria:
✅ a family with only one parent (either a father or a mother) with one or more children under the age of 18 or with an elderly person (55 years and older);
and/or
✅ a family headed by one single/several single elderly persons (55 years and older) or an elderly person with one or more children under the age of 18
and/or
✅ a family with one or more persons with special needs. Namely, those with disabilities or chronic diseases.
Persons who have received cash assistance from international organisations as IDPs (and more than three months have passed since the date of receipt) and, after being forced to move due to warfare, have returned to their permanent place of residence within Ukraine or from abroad, can apply if they are vulnerable.
All family members must be present for data collection.
For families with members with limited mobility who are unable to come to the registration point, it is allowed to apply with original documents (upon provision of a medical certificate confirming their health status).
A household is:
*His/her grandparents, only if they are dependent on them. Otherwise, they must register separately.
Other persons not included in this list must be members of another household, even if they live together.
NOTICE. We do not need your CVV code (a three-digit code on a bank card). The Fund's employees should not ask for it.
All information you provide during the registration process is confidential and will be entered into the UNHCR database. By submitting your personal data, you consent to its transfer to the financial service provider to receive cash assistance.
📢 The interactive map will show the address of data collection points in your oblast. You can track the schedule of mobile groups in the oblast, as well as other relevant information in the regional Telegram channel. 👇🏻
Click on the area you are interested in to find the addresses of R2P’s offices.
The map shows achievements of a cash assistance programme in 2024 (including all projects). Click "Choose region" and "All regions" for general information or click on the area for details.
The entire amount for three months at once will be transferred to the head of the household (identified during registration for assistance) in one of the following ways:
You will receive the following SMS about the transfer:
"You have received a transfer from UNHCR in the amount of XXXX UAH. For more information, please visit https://bit.ly/3vdWVAX or call the hotline 0 800 307 711"
NOTE: UNHCR and R2P are not affiliated with any bank and have no partner banks in Ukraine. UNHCR CASH ASSISTANCE CAN BE RECEIVED THROUGH ANY BANK IN UKRAINE, provided that the bank card number you provide during registration is in UAH and belongs to the principal applicant from your family. Ensure that your bank card has no restrictions on certain types of transfers. For those who do not have a bank card, UNHCR will provide assistance in other ways.
дfor those families who do not have a bank account. You will receive an SMS with a bank transfer code (MTCN code), which, together with an identity document (passport, ID card, other government document), must be brought with you to receive cash assistance at any Western Union branch. Addresses of Western Union branches are available here.
You can also receive a transfer from Western Union at any branch of the following banks:
What should I do if Western Union blocks receiving a payment from UNHCR?
If you have a problem receiving a payment from UNHCR through the Western Union service, the problem may be related to international sanctions in force in the territories temporarily not controlled by the Ukrainian government. Read how to receive the payment in this case here.
You will receive an SMS with the following text:
"You can receive cash assistance from UNHCR. Register with Vibrant within 7 days to receive your funds [link]."
You will need to download the Vibrant app in order to receive cash assistance from UNHCR into your digital wallet. Create an account in Vibrant using the phone number, month, and birth year you used to register for assistance. Once your details are verified, you will receive a notification in the app, and the assistance will be transferred to your wallet.
You can receive your funds via the MoneyGram money transfer system in cash or by crediting your bank account (we recommend checking with your bank to see if it supports this service). Follow the in-app prompts, fill out a withdrawal request, and receive a transfer code. Visit any MoneyGram partner branch to receive cash assistance. Find the MoneyGram branch nearest to you here. It is recommended to call the MoneyGram branch in advance to make sure they are available. At the MoneyGram branch, tell the advisor that this is a cash withdrawal transaction. Do not forget to bring a document proving your identity (passport of a citizen of Ukraine, international passport, ID) and the MoneyGram transfer code.
If you have any questions or encounter problems using the app, you can check out the FAQ’s page.
Vibrant provides live chat and email support. Please email [email protected] or press ? in the Vibrant app to contact an agent via chat.
For questions related to cash or MoneyGram withdrawals, please contact Moneygram customer support directly:
Email: [email protected]
📞 UNHCR hotline: 0 800 307 711 (Mon-Fri 09:00-18:00)
📩 Email: [email protected]
💬 And also the following list of Telegram channels.
A separate information Telegram channel has been created for each oblast, where you can track valuable information about the programme, the operating hours of the point, as well as track the visits of mobile groups in the oblast:
Dnipropetrovsk region
Zaporizhzhia region
Kyiv region
Kirovohrad region
Mykolaiv region
Odesa region
Poltava region
Sumy region
Kharkiv region
Kherson region
Chernihiv region
