Nadiya Kovalchuk, Programme Director of R2P
We are based on values: humanity and human-centredness, both in relation to those who receive and provide assistance. And all decisions are made based on this. The people who work for the Fund are very important. Without them, there is no organisation. We are trying to create a safe environment inside, built on trust. If someone makes a mistake, it is primarily an experience for us, not a fatal situation. We work hard to ensure management shares and brings this to the teams. In addition, we have an internal psychological support programme for employees. We also have a complaint handling programme and an opportunity to turn to an internal mediator.